Return & Refund Policy

At Pro Mod Parts, customer satisfaction is important to us. We accept eligible returns in accordance with the terms below.

NOTE ; some of product not eligible for canceling and return you found it in product ditale  

Return Period

Customers may request a return within 30 days of receiving their order, unless a different return period is specifically stated on the applicable product page.

To be eligible for a return, the item must generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Complete with all accessories, documentation, and components supplied with the product

• Not damaged as a result of installation, misuse, modification, or improper handling

Certain products may have specific return restrictions due to their nature, condition, manufacturer requirements, or supplier policies. Any applicable restrictions will be communicated on the relevant product page.

How to Request a Return

Before sending an item back, customers must contact Pro Mod Parts at:

Email: sales@pro-mod.store
Phone: +1 (303) 569-6795

Please include your order number and a description of the reason for the return.

We will provide the appropriate return instructions after reviewing the request.

Do not send a return to our business address unless we specifically instruct you to do so.

Return Shipping

Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by an applicable warranty or product guarantee, the customer may be responsible for return shipping costs.

If the return is caused by an error on our part, such as receiving an incorrect or damaged product, we will work with the customer to determine the appropriate return shipping solution.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and photographs or other information that may help us investigate the issue.

We will review the situation and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Refunds

Once an approved return has been received and inspected, we will notify the customer of the outcome.

If the refund is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Non-Refundable Situations

A return or refund may not be available for items that:

• Have been installed, modified, altered, or used improperly

• Are damaged after delivery due to misuse or improper installation

• Are returned without prior authorization

• Are missing components, accessories, or original packaging when those items are required for the return

• Are specifically identified as non-returnable on the applicable product page

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed after fulfillment or shipment has begun.

 

Contact

Pro Mod Parts
Operated by Ziada Company LLC

1910 Thomes Avenue
Cheyenne, WY 82001
United States

Phone: +1 (303) 569-6795
Email: sales@pro-mod.store